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Medicaid Providers Can Access NC System Again

RALEIGH, N.C. (AP) -- The web portal that doctors, hospitals and medical providers use to access North Carolina's new Medicaid billing system is accepting claims again after being down for more than 18 hours.


The outside vendor that built and operates the NC Tracks system says it came back online early Wednesday morning. It shut down about 8 a.m. Tuesday. It was the first significant outage for NC Tracks since it was turned on July 1.


Computer Sciences Corp. attributed the cause of the outage to a hardware failure in a network switch. The delay is not expected to delay the next batch of reimbursement payments to providers but it did lead to longer wait times at NC Tracks call center Wednesday.


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