ROCKY MOUNT, N.C. (NCN News) – The state’s division of motor vehicles. has hired a service provider to update decades-old technology, in an effort to improve service.
The North Carolina Division of Motor Vehicles has selected Kyndryl for its System Modernization initiative following a competitive process.
“North Carolinians deserve a modern, efficient DMV that makes essential services easier and faster,” said NCDMV Commissioner Paul Tine in a press release. “I’m excited for the future of our agency with this partnership. This was the best deal for taxpayers, and I’m confident NCMAX will deliver a significantly better experience for both our customers and our dedicated staff.”
The contract totals $84.8 million, including implementation, training, and data migration. A $5 million Microsoft credit reduces North Carolina’s net cost to $79.8 million.
Fourteen vendors submitted proposals and after a thorough evaluation, NCDMV selected Kyndryl’s NCMAX solution which balances proven technology with customization and builds on the “MAX” platform originally developed for the Arizona Motor Vehicle Division and implemented in Wyoming, with a deployment underway in Virginia. States using MAX platforms own the software, host independently, collaborate on development, and share code improvements.
NCMAX will replace a set of five legacy based systems that NCDMV has operated on since the early 1990s. The new system will be a unified, cloud-native platform hosted on Microsoft Azure, integrating driver services, vehicle services, motor carrier/IRP, insurance verification, compliance, and financial operations into a single modern system.
The upgrade will include embedded translation services, a mobile driver license app, target averages of 15-minute wait times and 12-minute driver transactions, 70% of allowable driver transactions and 90% of vehicle transactions available online.
Payments are tied to both operational milestones and achieved outcomes.