NEW YORK (AP) — A jury has found that concert giant Live Nation and its Ticketmaster subsidiary had a harmful monopoly over big concert venues, dealing the company a loss in a lawsuit over claims brought by dozens of U.S. states and the District of Columbia.
A Manhattan federal jury deliberated for four days before reaching its decision Wednesday in the closely watched case, which gave fans the equivalent of a backstage pass to a business that dominates live entertainment in the U.S. and beyond.
“It’s a great day for antitrust law,” a jubilant attorney, Jeffrey Kessler, said as he emerged from the courthouse.
Earlier, the judge told lawyers on both sides to meet with one another “and the United States” to provide a joint letter proposing a schedule for motions and how the remedies phase of the case would occur. He told them to deliver it by late next week.
The trial brought Live Nation CEO Michael Rapino to the witness stand, where he was questioned about matters including the company’s Taylor Swift ticket debacle in 2022. Rapino blamed a cyberattack.
The proceedings also aired a Live Nation employee’s internal messages to another employee declaring some prices “outrageous,” calling customers “so stupid” and boasting that the company was “robbing them blind, baby.” The employee, Benjamin Baker, who has since been promoted to a position as a ticketing executive, apologetically testified that the messages were “very immature and unacceptable.”
Live Nation Entertainment owns, operates, controls booking for or has an equity interest in hundreds of venues. Its subsidiary Ticketmaster is widely considered to be the world’s largest ticket-seller for live events. Its lawyers did not immediately comment as they left the courthouse, but said a statement would be issued shortly.
The verdict could cost Live Nation and Ticketmaster hundreds of millions of dollars, just for the $1.72 per ticket that the jury found Ticketmaster had overcharged consumers in 22 states. The companies could also be assessed penalties. In addition, sanctions could result in court orders that they divest themselves of some entities, including venues such as amphitheaters that they own.
The civil case, initially led by the U.S. federal government, accused Live Nation of using its reach to smother competition — by blocking venues from using multiple ticket sellers, for example.
“It is time to hold them accountable,” Jeffrey Kessler, an attorney for the states, said in a closing argument, calling Live Nation a “monopolistic bully” that drove up prices for ticket buyers.
Live Nation insisted it’s not a monopoly, saying that artists, sports teams and venues decide prices and ticketing practices. A company lawyer insisted its size was simply a function of excellence and effort.
“Success is not against the antitrust laws in the United States,” attorney David Marriott said in his summation.
Ticketmaster was established in 1976 and merged with Live Nation in 2010. The company now controls of 86% of the market for concerts and 73% of the overall market when sports events are included, according to Kessler.
Ticketmaster has long drawn ire from fans and some artists. Grunge rock titans Pearl Jam battled the business in the 1990s, even filing an anti-monopoly complaint with the U.S. Department of Justice, which declined to bring a case then.
Decades later, the Justice Department, joined by dozens of states, brought the current lawsuit during Democratic former President Joe Biden’s administration. Days into the trial, Republican President Donald Trump’s administration announced it was settling its claims against Live Nation.
The deal included a cap on service fees at some amphitheaters, plus some new ticket-selling options for promoters and venues — potentially allowing, but not requiring, them to open doors to Ticketmaster competitors such as SeatGeek or AXS. But the settlement doesn’t force Live Nation to split from Ticketmaster.
A handful of the states joined the settlement. But more than 30 pressed ahead with the trial, saying the federal government hadn’t gotten enough concessions from Live Nation.
North Carolina was among those states and Attorney General Jeff Jackson said in a release:
“This was one of the biggest antitrust cases in years. When the United States Department of Justice announced in March that it had cut a deal with Live Nation and Ticketmaster behind the backs of the attorneys general, I rejected their secret deal because it failed to address sky-high ticket prices for concertgoers. We wanted the jury to hear the evidence and see what consumers have known for years.
“Every fan who’s watched prices pile up on a concert ticket just got proof they were right to feel mistreated by a monopoly. That’s exactly what was happening.”
“Today’s verdict confirms that Live Nation has been running an illegal monopoly in the ticket market, abusing concertgoers and artists. The case will now head to a second phase where the judge will decide the appropriate remedies to break Live Nation’s hold on the live entertainment industry and restore competition, and our office will stay on the side of bringing prices down for consumers.”
New York Attorney General Letitia James called the verdict “a landmark victory in our ongoing work to protect our economy and New Yorkers’ wallets from harmful monopolies.”
After the victory, Kessler would not say specifically what the states will seek in the next phase of the litigation, which was expected to involve another lengthy proceeding with witnesses before penalties are decided on.
But he celebrated the moment.
“It’s a great day for consumers. This case is a tribute to the 34 states and the District of Columbia who carried this case forward,” he said.
NCN News Managing Editor Bruce Ferrell contributed to this report